• 122 N Main St, Cleveland, GA 30528

  • Medical Secretary

  • Posted: 02/21/2021

    Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
    · Answers phones, routing telephone calls and/or creating patient cases as appropriate
    · Returns patient voice and/or email messages in a timely manner
    · Schedules appointments in the electronic health record
    · Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
    · Completely documents all required demographic information in the patient’s electronic health record, updating at each visit as appropriate
    · Scans patient registration and all other relevant documentation into the patient’s electronic health record
    · Verifies patient’s insurance if eligibility was unable to be verified electronically through the electronic health record
    · Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
    · Documents insurance policies and sliding fee scale policies appropriately in the patient’s electronic health record
    · Obtains signed release forms from patients
    · Responsible for maintaining the patient reception area in a clean, neat and presentable condition
    · Obtains patients’ payments at the time services are rendered
    · Participates and assists in documenting Daily Huddles
    · Follows the daily financial audit checklist and participates in the end of the day reconciliation process
    · Assists with billing and/or claim creation for services rendered
    · Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
    · Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
    · Participate in the daily huddle
    · Ensure timely response to appointment messages and requests via the phone and portal
    · Educate patients regarding PCMH and how the care team can help patients
    · Participate as a member of a patient’s care team – within Team Work
    · Ensure patients receive a copy of his/her visit summary
    · Ensure patients leave with an appointment and face no barriers regarding transportation
    · Ensure patients have an identified primary care provider
    · Other administrative and clerical duties as assigned
    Job Type: Full-time
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