Medical Secretary

Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
· Answers phones, routing telephone calls and/or creating patient cases as appropriate
· Returns patient voice and/or email messages in a timely manner
· Schedules appointments in the electronic health record
· Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
· Completely documents all required demographic information in the patient’s electronic health record, updating at each visit as appropriate
· Scans patient registration and all other relevant documentation into the patient’s electronic health record
· Verifies patient’s insurance if eligibility was unable to be verified electronically through the electronic health record
· Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
· Documents insurance policies and sliding fee scale policies appropriately in the patient’s electronic health record
· Obtains signed release forms from patients
· Responsible for maintaining the patient reception area in a clean, neat and presentable condition
· Obtains patients’ payments at the time services are rendered
· Participates and assists in documenting Daily Huddles
· Follows the daily financial audit checklist and participates in the end of the day reconciliation process
· Assists with billing and/or claim creation for services rendered
· Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
· Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
· Participate in the daily huddle
· Ensure timely response to appointment messages and requests via the phone and portal
· Educate patients regarding PCMH and how the care team can help patients
· Participate as a member of a patient’s care team – within Team Work
· Ensure patients receive a copy of his/her visit summary
· Ensure patients leave with an appointment and face no barriers regarding transportation
· Ensure patients have an identified primary care provider
· Other administrative and clerical duties as assigned
Job Type: Full-time
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