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  • Get More Customers with Facebook Ads: The Pandemic Version

  • Get More Customers with Facebook Ads: The Pandemic Version



    Learn the Technology


    The first thing you need to do in order to be successful with Facebook ads is to learn the technology and process of creating them. Here are some solid resources on how to do just that:
     
    How to Advertise on Facebook in 2020: the definitive Facebook ads guide
    Facebook Ads Directions (from Facebook)
    Successful Facebook Ads on a Small Budget
     

    Create Content That Attracts

    When most people think about ads they probably think of a clever jingle or an enticing offer. But the most effective Facebook ads also aim at connecting you with your audience. This is incredibly important during this time. Here is how you create ads that help you connect from a content perspective:
     
    1. Make the ad look like a post. You don't want the ad to look like an ad. While Facebook will attach the word “sponsored” underneath your name on the post, when people are skimming their streams that word won't always pop up to them. If your ad resembles a normal post, people will likely click through and read it. However, if it looks like a blatant act of self-promotion, they'll likely skip over it.
    2. Play the small business card. People are incredibly tuned in to the plight of small business right now. If you operate a small business, tell them how important it is to support small businesses during this time. If your audience understands your small business is keeping local people employed, they will likely try to help by buying from you.
    3. Show appreciation. Your social media ad doesn't have to be about an offer you're extending. You can put money behind a post that thanks your community for their efforts during this trying time. People like those who appreciate others.
    4. Use creative offers. One local restaurant that had a surplus of vegetables, created raw veggie take out boxes. Social media is the ideal marketplace to help you sell a creative offer. Think about ways you can bundle your goods and services with things you may have extras of including toilet paper or paper towels.
    5. Sell gift cards. You can use an ad to remind people they can buy gift cards too. However, in order to save yourself some headache, if you are questioning your business’ financial solvability, it’s best not to drive your gift card business if you’re concerned you won’t be able to honor them.
    6. Make a sacrifice for others. If you have the means, create an offer that benefits others as well as yourself. Maybe you give a part of the profit to your furlowed staff or maybe you host an event like a car wash to help them. People love for their money to help as many as possible. It also builds community.
    7. Highlight the efforts of others. You’re not the only ones who need help and are trying to do amazing things these days. Use your social media to highlight what others are doing in the community such as showcasing businesses that have even given discounts to those who are helping. Keep in mind that while the content isn’t about you, the offer or call to action should be. The content promotes good will and gets attention but the call to action should direct them to something you’d like the viewer to do.
     
    When creating content and ads during this time, work hard to build the trust factor. Be a good steward of the community. Help people and your audience will be more likely to help you as well. And always be thankful.
     

    Remove Friction

    The final thing you need to do to create effective Facebook ads is to remove the friction from the buying process. You want your audience to take action. So you need to tell them what you want. Examples might include:
     
    Stop by today
    Order online
    Select your favorites online or discover new ones
     
    After you tell them what you want them to do, make it easy for them to follow up. Buttons and URLs that go directly to buying or an online catalogue or even a targeted landing page are ideal to drive action.
     
    Directing them to your homepage is not a solid choice because it gives them an opportunity to get lost or may overwhelm them with information that is not what they’re looking for.
     
    Social media ads are a strong method to get in front of your audience on a platform you know they're already on. While the suggestions in this article work for non-pandemic times as well, it is especially important right now to carefully create ad content that connects you and portrays you as a good neighbor.
     
    We're all in this together and if you fail to give that kind of message, fewer people will feel the need to support you. Right now people are looking to be kind. They want to help. That needs to be a strong focus in your marketing message in order to improve sales.
     
    Finally, even if your business isn't currently open you can still be a good neighbor. Highlight the work of others and thank those who have helped you. Staying top of mind will assist you in your recovery once you're allowed to reopen your doors.
     

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